An Instrument for Real-Time Design Interaction Capture and Analysis

How do designers leverage information and communication technology to collaborate with team partners and other process participants? Given the increasingly complex, distributed, and virtual setups of design environments and processes, answering this question is challenging. At HPI, we have developed computational data collection and analysis techniques to improve the efficiency and range of observations in technology-enabled design spaces. Using our software, we were able to capture and evaluate complex characteristics of online interactions in distributed design teams at quasi real-time. Besides new insights into the communication behavior of design teams, it could be demonstrated that communication activity signatures of high-performance design teams are significantly different than those of low-performance teams. The combination of new techniques along with quantifiable performance metrics provides a stable foundation for real-time design team diagnostics.