The following Authorised Sub-processors are engaged by Nova AI Software, Inc. to process Covered Data in connection with the Services. Please note that region is customized to each customer based on compliance requirements. We offer a wide range, including eu-central-1, us-east, us-west, and more.
Amazon Web Services, Inc.
- Name of Sub-processor: Amazon Web Services, Inc.
- Address of Sub-processor: 410 Terry Avenue North, Seattle, WA 98109, USA
- Contact: aws.amazon.com/trust-center
- Description of Processing: Cloud infrastructure (compute, storage, networking, security) in the Controller's designated AWS region. Includes Amazon ECS, RDS, EC2, ELB, S3, CloudWatch, and Amazon Bedrock.
Anthropic PBC (via AWS Bedrock)
- Name of Sub-processor: Anthropic PBC (via AWS Bedrock)
- Address of Sub-processor: 548 Market St., San Francisco, CA 94104, USA
- Contact: trust.anthropic.com
- Description of Processing: Foundation model inference (Anthropic Claude) via Amazon Bedrock. Data is processed within the Controller's designated AWS region. Cross-region inference may route to other regions within the same geographic boundary (e.g., within the EU or within the US). Data is not stored or used for model training.
Google LLC (Gemini)
- Name of Sub-processor: Google LLC (Gemini)
- Address of Sub-processor: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
- Contact: cloud.google.com/trust-center
- Description of Processing: Foundation model inference (Google Gemini). Data is processed in accordance with Google Cloud's data processing terms. Data is not stored or used for model training.
Tailscale Inc.
- Name of Sub-processor: Tailscale Inc.
- Address of Sub-processor: 180 Sansome St., Suite 1000, San Francisco, CA 94104, USA
- Contact: tailscale.com/security
- Description of Processing: Zero-trust VPN mesh networking for secure connectivity between Nova infrastructure components. Processes network metadata, device identifiers, and user identities.
PostHog, Inc.
- Name of Sub-processor: PostHog, Inc.
- Address of Sub-processor: 2261 Market Street, Suite 4008, San Francisco, CA 94114, USA
- Contact: trust.posthog.com
- Description of Processing: OPT-IN ONLY. Product analytics for usage reporting. Processes pseudonymized activity and event logs. EU-hosted instance.
ElevenLabs, Inc.
- Name of Sub-processor: ElevenLabs, Inc.
- Address of Sub-processor: 169 Madison Ave #2484, New York, NY 10016, USA
- Contact: elevenlabs.io/trust
- Description of Processing: OPT-IN ONLY. Voice dictation service for chat input. Processes text inputs and generated audio. No customer PII expected unless user input contains it. EU-hosted instance.
